Frequently Asked Questions

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Can I buy tickets online?

Yes. First find the show you would like to watch, click the Buy Tickets button beside your desire date of performance and follow the succeeding steps.

 

What are Cultural Center of the Philippines’ Box Office hours?

Cultural Center of the Philippines’ Box Office, are open Tuesday to Saturday, 9am to 6pm and on Sunday and Monday, 1pm to 5pm when there are performaces.

 

Can my lost/stolen ticket be replaced?

If you bought your ticket at the CCP box office contact us at:

832.3704 or 832.1125 loc 1409

 

If you bought your ticket at the Ticketworld outlets contact them at:

891.9999

 

Can I get a refund if I change my mind, or if the performance date is no longer suitable for me?

No, purchased ticket will not be refunded unless shows are cancelled.

 

Can I exchange my tickets?

No, tickets may not be exchanged.

 

How do I buy a subscription/ festival passes?

Subscriptions and festival passes can be bought at the CCP Marketing Department or through the CCP website. Call 832.3706 for more details

 

Are my credit card details safe with you?

Yes, the CCP are equipped with the latest ecommerce security facility. The CCP assure that any information provided by our online clients will be confidential.

 

What credit cards do you take?

CCP accepts Visa, Mastercard Credit and Debit cards on online transactions.

 

Can I reserve without paying?

No, tickets cannot be reserved without payment in full.

 

Can I reserved online and pay with a cheque?

No, tickets must be paid for in full at the time of booking. All bookings online require a valid credit card to process the payment in full.

 

What will I present to the theatres when I purchase tickets online?

You will receive an eTicket on your CCP account that you will present upon entering the theater.

 

What are eTickets?

eTickets are Electronic Tickets which are sent to your CCP account upon successful online transaction.

 

How do eTickets work?

  1. Choose a show.
  2. Place your order.
  3. Upon successful transaction you will receive your eTicket on your CCP account.
  4. Print eTicket.
  5. Present eTicket upon entering the theater.

Note: We request that eTicket holders to come atleast 30 minutes before the show with one (1) Government I.D and the Credit Card used in purchasing eTicket.

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